Those Mac Pro Avid users who haven’t experienced the issue should avoid restarting their computer or updating their computer or Avid software. He said some affected users have fixed the problem by reinstalling macOS, but he cautioned users not to format their hard drives if they opt to take that route - or else risk losing their files. Users who reboot after seeing that message may get caught in a reboot cycle. “We’re already on site at a number of sites and we’ve found some interesting information that’s getting us, hopefully, to a root cause as quickly as we can,” he said.Ĭhief Product Officer Dana Ruzicka said the problem presents itself as a licensing error message upon launch of Media Composer.
AVID MAC VIRUS PROTECTION FOR MAC
'King Richard' Editor on Cutting Will Smith's Performance, Oscar Broadcast Backlash, and Judging 'Best Editing'īest Filmmaking Gear: Must-Have Hardware for Film EditorsĢ0 Nude Scenes That Show How Movies Have Busted TaboosĪvid executives released a video Tuesday afternoon reiterating their earlier statement and offering tips for Mac Pro Media Composer users affected by the reboot issue.ĬEO Jeff Rosica said the company is working with Apple and other third party vendors to identify the cause of the issue. We owe our special thanks to Avid’s customer and user community for their typically strong show of support at this time, especially to those who welcomed our engineers into their studios to troubleshoot.”
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“Over the past 36 hours, the deep dive of due diligence working closely with Apple, PACE and other partners exhausted all options and we’ve landed in the right place as quickly as possible. “Avid is pleased that the reboot issue facing some customers is solved and while Avid products are not the root cause, we’re keeping an intense focus on bringing all of our customers back online and back to work,” Avid CEO Jeff Rosica said. It affects only users running older versions of macOS who have disabled System Integrity Protection, a move while not recommended by Apple, is used by some Avid users to enable third-party video cards.
AVID MAC VIRUS PROTECTION UPDATE
Google has pulled the update and provided instructions for impacted users. The issue, which has impacted film and TV post production, stems from a Chrome update that “may have shipped with a bug that damages the file system on macOS machines.”
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Editor’s note: The root cause for a reboot issue affecting some Avid Media Composer users is unrelated to Avid software, the company confirmed Wednesday morning.